InfowareLab support is dedicated to helping clients succeed on all aspects and get the most value out of the online marketing applications. Email and web support are available 24X7 on demand, live phone or agent support is available at normal business hours. To meet the business needs of clients, rich resources (e.g. Documentation system, Q&A, Forum) are provided to serve as the best practices and knowledge base in different levels.
Configuration
With SaaS-based services, the configuration can not be more convenient and faster to meet SMBs’ critical business requirements. Clients will benefit from the quick initial setup and tuning, as well as the ongoing expert level configuration assistances on demand which can be performed remotely online or at the backend.
Data Migration
To keep customer data which is the most valuable information to be consistent with existing system while clients switch to InfowareLab Online Marketing system, we provide Data Migration service to help move data completely and quickly, and configure the system to be ready to use.
Integration
Integrating the business processes across applications has become more and more important in the complicated business world. Therefore, InfowareLab integration experts can help clients integrate our applications with the existing back and front-office applications, allowing easy sharing and maintenance of critical business information.
InfowareLab can address common as well as specific training needs from clients, such as developing targeted workshops based on actual business scenarios, creating company-specific exercises, delivering train-the-trainer courses, and much more.
Workshops
In order to ensure that our clients are equipped with the knowledge and skills they need to be successful, InfowareLab professionals deliver workshops via online meeting. The workshops aim to provide in-depth perception, best practices, and hands-on exercises around product functionality and implementation plan.
Trainings
To make sure that our clients learn the skills most relevant to their level of experience and to their jobs, InfowareLab offers training libraries including pre-recorded training tutorials demonstrating key aspects of the applications and platform.