CRM Services

With the implementation services from Infoware CRM, a quick and reliable deployment is delivered to you by our experts while you are hands free. The base package covers administration and upgrade, so that customers are guaranteed for ongoing site maintenance. Whether you are a small or big business, you can be sure that our experienced technology team can get your system up and running quickly and smoothly to meet your unique CRM requirement. Besides the base package, the following additional service packages are provided:

Business and technological needs always vary among companies. Infoware CRM has seasoned experts to help you maximize the business benefits and meet your mission-critical CRM requirements with extensive knowledge and trustworthy experience. The following service packages are provided:

Configuration
Configure based on client’s complex technological and business requirements.

Data Management
Data management covers data conversion, data quality, data cleansing, and data migration from other CRM.

Integration
System and data integration with other applications to allow easy sharing and maintenance of critical customer information.

Business Analysis
Covering business strategy, gap analysis, and TCO/ROI analysis, business analysis helps you maximize the benefits of CRM system.

The base package covers the basic support. For companies that need direct access to our experts and guaranteed fast response time, additional support offerings are available.

Basic Support
Basic support is automatically included in the CRM service subscription. It includes email and web support with unlimited cases, one day max response time, plus the comprehensive online portal and resources.

Advanced Support
Advanced Support is Basic Support plus the live phone support during business hours, and faster response time.

Noble Support
Noble Support is Advanced Support plus after hour phone support for urgent cases, and assigned support representatives. It is our highest level of support.

Every service provider understands the importance of training in the customer life cycle. Infoware CRM has various training materials, online training courses, live demos, workshops, no matter it is the sales training, support training, user training, or just train the trainer. The base package covers the predefined online on-demand training courses. The training materials are also available in the Portal.